Refund policy

By purchasing, you agree to the following:

Exceptions / non-returnable items  (tumblers, personalized items, any custom orders)

 

ALL DRINK WARE is Non-Refundable We do NOT accept returns or exchanges however:

 If you have a problem with your order:

-Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Return Policy for All other Items:

Refund/Return Policy for

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and packaged correctly to ensure product does not get damaged in transit.

To start a return, you can contact us at ohcustoms20@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without being authorized first will NOT  be accepted.

You can always contact us for any return question at ohcustoms20@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.